Your customers write.
Your team replies.
Nothing gets lost.
KYA Tickets turns your company's support address into a customer service desk: every email becomes a ticket, assigned to an agent, followed until answered, then rated by the customer.
Are you an agent? Sign in to my workspace
What happens when a customer writes to you
- 1
The customer writes to your usual address
support@, contact@ or help@: nothing to install, no account to create.
- 2
A ticket opens, the customer is told
An acknowledgement with their tracking number, written by you.
- 3
Your team shares the work
Take tickets, internal notes, escalate to another team, merge duplicates.
- 4
The customer gets the answer and rates it
Replies leave from your address; once resolved, they rate it in one click.
Everything your customer service needs
Your agents work from their browser, on a computer or a phone.
Handle requests
- Ticket number with your prefix (BTQ-1042)
- Teams, assignment, unassigned tickets
- Escalation to another team
- Internal notes the customer never sees
- Merge duplicates, customer history
- Spam and auto-replies kept aside
Talk to the customer
- Customisable automatic messages: acknowledgement, taken, resolved, closed…
- "Notify the customer" box on every status change
- Replies from your address, with the agent's first name if you like
- Texts in French, English, Spanish or German
Measure satisfaction
- One-click rating after each ticket (5 emojis), adjustable delay
- Surveys: your questions, your recipients, launched when you decide
- Results by agent and by team, CSV export
- One-click unsubscribe respected
Team and security
- Roles: agent, supervisor, administrator
- One login per agent, two-factor authentication required
- On computer and phone, nothing to install
- Plan paid in CFA from your KYA wallet
Know what your customers think of your service
After each resolved ticket, the customer gets one simple question and answers in one click. To go further, build a survey, pick the customers concerned and launch it when you decide: nothing goes out without your click.
- Adjustable rating delay, never more than one rating per customer per day
- Survey questions: rating, single or multiple choice, free text
- A single reminder, unsubscribes respected
How would you rate our reply?
Sample results
Getting started
- 1
Sign in with your KYA account
The same account as KYA SMS and KYA MAILER, or from the KYA SMS menu. Pick a plan with agents.
- 2
Choose your support address
On your domain: via a subdomain, or a forward from your current mailbox, which keeps working.
- 3
Invite your agents
They get an email, set their password, turn on two-factor authentication and start replying.
Plans in CFA francs
Paid monthly from your KYA wallet. The same plan also covers your sending with KYA MAILER.
Plans are shown once you sign in with your KYA account.
See plansFrequently asked
No. They send an email as usual and receive replies in their inbox.
No. Your current mailboxes keep working: KYA Tickets only receives the support address you choose, via a subdomain or a forward.
A new ticket opens, linked to the old one: the agent sees the full history.
Each plan includes a number of agents. You can change plans at any time in KYA Tickets settings.
Yes: emails sent by KYA Tickets count towards the plan's monthly quota, shared with KYA MAILER.
Yes. A support mailbox can be disabled (tickets are kept and come back if you reactivate it) or permanently deleted.
A question before you start? Contact us
Give your customers a support address that answers
Sign in with your KYA account: setup guides you step by step.