🗑️ Your data
Deleting your data
ETABLISSEMENT CC AFRICA, publisher of the KYA SMS platform, deletes your personal data on request, under the conditions below.
Last updated : November 14, 2026
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You are a KYA SMS customer
- 1From your dashboard. You can delete your contacts, messages, tickets, conversations and email addresses yourself, and disconnect your WhatsApp number at any time.
- 2To delete your whole account, email us from the address of your account. We may ask you to confirm your identity.
- 3Within 30 days, we delete your account and the associated data, and confirm it by email.
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Account deletion requestWrite to [email protected] — subject: "Delete my account".
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You exchanged messages with a business that uses KYA
If you wrote to a business through WhatsApp, the chat on its website, email or a ticket, and that business uses our services, these messages belong to it: it is responsible for them.
Send your deletion request to that business first.
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You can also write to usWrite to [email protected]. Give the name of the business and the phone number or email address concerned: we will forward your request to the business and help it respond.
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What we must keep
Some data is kept for the period required by law, even after a deletion request:
- Invoices and accounting documents: 10 years
- Some security logs: 12 months
It is no longer used for any other purpose and is deleted at the end of that period.
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WhatsApp messages
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Deleting your data at KYA does not delete messages kept by WhatsApp or on the participants' phones. For your data at WhatsApp, see WhatsApp's privacy policy.
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Contact us
For any question about deleting your data:
You can also contact the Benin Personal Data Protection Authority (APDP).